Frequently Asked Questions (FAQs)

 

• What types of bags do you offer?
  We offer a curated range of handbags, tote bags, clutches, crossbody bags, laptop bags, and more — designed for both style and functionality.

• What materials are used in your bags?
  Our bags are made from premium materials such as vegan leather, canvas, and high-grade synthetics, ensuring both durability and elegance.

• How can I place an order?
  Simply browse our website, select your favorite items, and proceed to secure checkout.

• How long does delivery take?
  Standard delivery within Pakistan typically takes 3 to 5 business days.

• What are the payment options?
  We accept Cash on Delivery (COD), debit/credit cards, and bank transfers.

• Can I return or exchange a product?
  Yes, we offer returns and exchanges within 7 days of delivery. Please review our return policy for eligibility details.

• Do you offer custom or personalized bags?
  Not at this time — but we’re working on personalized options for future collections.

• How can I contact customer support?
  You can reach us via WhatsApp, email, or through the contact form on our website. We’re here to help!

• Are your bags waterproof or water-resistant?
  Some bags are water-resistant. You’ll find this information listed in each product description.

• Do you restock sold-out items?
  Yes, we regularly restock our best-selling pieces. You can subscribe to restock alerts on the product page.

• Can I cancel my order after placing it?
  Yes, you can cancel your order within 12 hours of placing it. Please contact our support team as soon as possible.

• Do you have a physical store?
  Currently, we operate online only. However, a physical experience store is part of our upcoming plans.

• Do you offer gift wrapping or special packaging?
  Yes, elegant packaging is included with every order. Gift wrapping can be added at checkout.

• Are your bags suitable for office or formal use?
  Absolutely. Our designs blend sophistication and professionalism, making them ideal for work or formal occasions.

• Can I track my order?
  Yes, once your order is dispatched, you’ll receive a tracking link via email or SMS.

• Do you offer any discounts or promotions?
  We offer seasonal promotions and exclusive discounts for newsletter subscribers. Sign up to stay updated!